The business has a generally positive reputation, with many clients expressing gratitude and satisfaction with the services provided. The staff, including therapists and office staff, are often praised for their kindness, patience, and professionalism. Many clients report significant progress and improvements in their children's abilities, whether it's speech, physical therapy, or occupational therapy.The therapy center seems to be well-equipped and clean, with a welcoming atmosphere that puts parents and children at ease. The staff is accommodating and flexible, with many clients mentioning that they are willing to work around their schedules to ensure that therapy sessions can take place.However, some clients have reported negative experiences, including a lack of communication and understanding of their child's needs. One client mentioned that their child was "neglected" during a therapy session, while another reported that the staff seemed more interested in billing their insurance than in providing quality care.One of the biggest issues that arises from the client feedback is the issue of inconsistent staffing and scheduling. Some clients report that their therapists are often changed, or that sessions are cancelled at the last minute, which can be frustrating and disrupt the child's routine. This lack of consistency and reliability can make it difficult for families to plan and schedule therapy sessions.It's worth noting that the business seems to have a strong commitment to customer satisfaction, with many clients expressing appreciation for the staff's efforts to accommodate their needs and provide personalized care. However, the inconsistent staffing and scheduling issues may be a major concern for some families.