Tampa Bay
Lakeland Regional Health Winter Haven
51.49
51.49
Overview
You know us as one of the state's largest hospitals. But Lakeland Regional Health is so much more. As we enter our next century, we promise to be your partner in the journey for a lifetime of health and wellness.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
Submit a review
Overall
Quality
Submit a review
This location has both good and bad aspects. The quality of care provided by the physicians, such as Dr. Susan Sandoval, is commendable, with many patients praising their professionalism and expertise. However, there are some issues with the staff's attitude and communication. Some patients have reported being treated rudely or dismissively by the front-desk and nursing staff, which is concerning.The amenities and accessibility features are good, with wheelchair-accessible restrooms, parking, and entrances. The clinic accepts various payment methods, including NFC mobile payments, debit cards, and credit cards.However, the scheduling and organization seem to be a major problem. Many patients have reported excessive wait times, even with appointments, and some have been told that the vaccine or treatment they need is not available. This lack of preparedness and disorganization is unacceptable and can be frustrating for patients.Some patients have also reported being overcharged or having issues with billing, which is another concern. Overall, while there are some good aspects to this location, there are significant issues that need to be addressed.One specific issue that stands out is the lack of respect for patients' time. Many patients have reported waiting for extended periods, even after being placed in a room, and some have been told that the vaccine or treatment they need is not available. This lack of preparation and organization is unacceptable and can be frustrating for patients.Another issue is the lack of transparency and communication. Some patients have reported being told that the doctor or nurse is running late, only to find out that they are not even on the premises. This lack of communication can be unsettling and make patients feel undervalued.Overall, this location has the potential to provide good care, but it needs to work on its scheduling, organization, and communication to meet the needs of its patients.
Own this business?
Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS