Tampa Bay
Lakeland Regional Health Kathleen Campus Urgent Care
35.46
35.46
Overview
You know us as one of the state's largest hospitals. But Lakeland Regional Health is so much more. As we enter our next century, we promise to be your partner in the journey for a lifetime of health and wellness.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Restroom
Appointments recommended
Accepts walk-ins
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Overall
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Lakeland Regional Health's Kathleen Campus Urgent Care is a well-established medical facility that offers convenient emergency care services. The location is easily accessible, with wheelchair-friendly parking, entrance, and restroom facilities. NFC mobile payments, debit cards, and credit cards are accepted for payment. Walk-ins are welcome, and appointments are recommended. The staff is courteous and efficient, handling various urgent care needs, including broken ankles and impacted ears.However, the facility has faced some issues with staff misdiagnosis and inconsistency in patient care. A patient experienced misdiagnosis and was charged for two visits, while another patient's medication refill was denied due to a doctor not recognizing them as a patient. These incidents highlight the importance of effective communication and record-keeping within the medical team.A major issue that has been reported is the facility's reluctance to provide care to patients under a certain age, with one reviewer stating that they wouldn't see patients under 2 years old. Additionally, the facility has faced criticism for having a large number of patients seeing different doctors, leading to confusion and lack of continuity in care.Overall, Lakeland Regional Health's Kathleen Campus Urgent Care has the potential to provide high-quality emergency care services, but it needs to address the issues of staff misdiagnosis, inconsistent patient care, and age restrictions to improve patient satisfaction and trust.
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