Tampa Bay
Lakeland Regional Health Grasslands Campus
36.07
36.07
Overview
You know us as one of the state's largest hospitals. But Lakeland Regional Health is so much more. As we enter our next century, we promise to be your partner in the journey for a lifetime of health and wellness.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
Pricing
Overall
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The medical center is situated at Building 3030, Harden Blvd Boulevard in Lakeland City. The building's appearance is pleasant, and it seems well-maintained. The staff's attire is professional. The reception area is clean and well-lit, with comfortable seating for patients and family members. However, some visitors have expressed dissatisfaction with the front desk staff's attitude and behavior. They seem unenthusiastic and uninterested in providing quality service.
During business hours, the center appears to be moderately busy. There are not enough staff members to handle the flow of patients, resulting in long waiting periods. The staff appears overworked and stressed. Some patients have reported being kept waiting for an extended period before being seen by a doctor.
Appointments are recommended, and patients can schedule them through the center's website or by phone. Payments are accepted via NFC mobile payments, debit cards, and credit cards. Wheelchair-accessible restrooms, parking lots, and entrance are available, making the center accessible to people with mobility issues.
Despite its shortcomings, the center has some positive aspects. The medical staff is well-trained and knowledgeable in their field. Some patients have received excellent care and attention from the medical professionals. The center has a pleasant waiting area, and the staff is generally friendly and courteous.
Unfortunately, there have been several instances of patients being treated rudely or receiving subpar care. Some patients have reported having to wait for extended periods, being kept in the dark about the status of their appointments, or receiving dismissive and unprofessional treatment from the staff.
There is one major issue that consistently arises: the center's failure to provide timely and respectful service to its patients. The staff seems overworked, and the system appears to be inefficient, leading to long waiting times and a lack of attention to patients' needs.
It is recommended that the center addresses this issue by hiring more staff, streamlining its appointment system, and providing additional training to its employees on customer service and communication skills.
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