Tampa Bay
Lakeland Regional Health Grasslands Campus
36.07
36.07
Overview
You know us as one of the state's largest hospitals. But Lakeland Regional Health is so much more. As we enter our next century, we promise to be your partner in the journey for a lifetime of health and wellness.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Quality
Pricing
Overall
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Lakeland Regional Health Pulmonology offers a wide range of services and amenities, but it seems like patient care and experience take a backseat. The hospital is wheelchair accessible, with accessible restrooms, parking lots, and entrances, which is a plus. However, the medical services seem to be plagued by long wait times and cancelled appointments.The staff's responsiveness to patient concerns is also a concern, with one patient having to call a dozen times to get any attention. The hospital's goal is to meet patient care experience expectations, but it appears that this goal is not being met consistently.One issue that patients have had to deal with is long wait times for appointments and cancellations at the last minute. Patients have been waiting for months to get a consult, only to have it cancelled or rescheduled multiple times.The hospital's online scheduling system and payment methods are convenient, with NFC mobile payments, debit cards, and credit cards accepted. However, the lack of timely communication and follow-up on patient concerns has left a bad taste in the mouths of some patients.Overall, while Lakeland Regional Health Pulmonology has some positives, such as its convenient location and accessible amenities, its patient care and experience could use significant improvement.
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