Tampa Bay
Lakeland Ford Service
35.95
35.95
Overview
Lakeland Ford: Your Premier Ford Dealership in Lakeland, Florida. Discover the latest Ford models, get expert auto service, and experience exceptional customer care. Visit us today for your next vehicle purchase or maintenance needs.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Oil change
Mechanic
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Overall
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Innovativeness
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The business location, Lakeland Ford, seems to have mixed reviews. The overall experience is average, with a score of 3.1 out of 5. The quality of service is a major concern, with a score of 2.6, suggesting that some customers have experienced poor service. On the other hand, the pricing is generally considered to be reasonable, with a score of 4.8 out of 5. The innovativeness of the business is also not very impressive, with a score of 3.8 out of 5.From the reviews, it appears that some customers have had good experiences with the business, such as receiving great service and having their cars repaired quickly. However, many others have had negative experiences, including being quoted high prices for repairs, having to wait a long time for their cars to be serviced, and experiencing poor communication from the staff.It seems that the business has had a problem with staffing, with many customers mentioning that the staff has changed and that they no longer have the same level of service that they used to receive. This has led to issues with communication and has resulted in some customers feeling frustrated and unhappy with their experience.One of the main issues with the business is the lack of communication with customers. Many customers have reported that they have not received updates on the status of their car repairs, or that they have been left waiting for long periods of time without being told what is going on. This lack of communication has led to frustration and mistrust among some customers.Another issue is the high cost of repairs. Some customers have reported being quoted high prices for repairs, which has led to them taking their business elsewhere. It seems that the business may be prioritizing profits over customer satisfaction, which is a major concern.Overall, while some customers have had positive experiences with Lakeland Ford, many others have experienced significant issues with the business. It seems that the business needs to work on improving its communication with customers and prioritizing customer satisfaction over profits.One major issue highlighted by the customers is the lack of communication with the customers, and the long wait times to get their car serviced.
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