This location seems like a well-organized place for addressing community and government-related issues. The address is clearly marked, Building 228, S Massachusetts Ave Avenue, Lakeland City, and the phone number is easy to find. However, the community service experience here is somewhat marred by a single issue: extremely poor customer service. One visitor reported being treated rudely by an employee named Ivette Matos over the phone, which is unacceptable.The location seems to be wheelchair accessible, with amenities such as a restroom, parking lot, and entrance available. The working hours are standard, from 8 am to 5 pm, Monday through Friday. However, it would be beneficial for visitors to be aware of the strict rules and regulations that govern the SOLID WASTE Division.The website link provided seems to be a generic link to the City of Lakeland's website, which might not be the most up-to-date source of information. Nevertheless, the overall atmosphere appears to be functional and efficient, with some employees, like Toni Myers and Dale, standing out for their excellent service.It is worth noting that the location has received praise for its permitting department and the ease of use of its website.