Tampa Bay
Lakeland Building Inspection
37.41
37.41
Overview
Welcome to the City of Lakeland Solid Waste Division.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Pricing
Quality
Overall
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This city government office is located at Building 228 on S Massachusetts Avenue in Lakeland City. Despite its welcoming description, the office's customer service has been a major concern for many visitors. Several reviewers have reported receiving rude and impatient treatment from employees, with some even feeling uncomfortable due to the tone of voice used. One reviewer mentioned being screamed at by a permit administrator, while another reported being denied a permit despite following all instructions. The office's website has also been criticized for being outdated and difficult to navigate. However, there have been some positive experiences, such as swift email responses and helpful technicians. Unfortunately, the office's inconsistent service has led to a mediocre overall rating. One major issue is the apparent hostility and aggression towards customers, particularly when it comes to permit applications. Visitors should be prepared for a potentially frustrating experience when dealing with this office. The wheelchair-accessible amenities and working hours suggest that the office is trying to be accommodating, but more needs to be done to improve customer service. The recycling services listed as features are a plus, but the inconsistent service detracts from the overall experience.
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