This storage facility appears to be a well-established and reputable business. The staff, including Dottie and Sue, are described as friendly, helpful, and courteous, which contributes to the high quality and innovativeness of their services. The facility is clean, secure, and well-maintained, with a variety of storage unit sizes available to meet different needs. The pricing is competitive, and many customers have reported feeling safe and secure when storing their belongings. However, one customer did mention a issue with the AC not working properly in their climate-controlled unit, but it was resolved promptly. The only negative review mentioned a staff member being rude, but it's unclear if this was an isolated incident or a regular occurrence. Overall, this storage facility seems to be a reliable and trustworthy choice for those in need of storage services.