Tampa Bay
Lake Wales Family YMCA
60.99
60.99
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Wheelchair accessible entrance
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The Lake Wales YMCA is a mixed bag, offering a range of activities and services that cater to different needs and preferences. The gym is well-equipped, and the staff is generally friendly and helpful. Many reviewers praise the strength and conditioning class led by Tony Guzman, who is said to be motivating, knowledgeable, and caring. The daycare center is also a popular option, with many parents expressing their gratitude for the quality care and attention provided by the staff.
However, some reviewers have raised concerns about the level of professionalism and customer service. A few have experienced rudeness or unhelpfulness from certain staff members, including the director. There are also reports of issues with the daycare center, such as children being hurt or neglected, and parents feeling unwelcome or unappreciated.
Despite these issues, the YMCA has many positive features, including a clean and modern facility, a variety of group fitness classes, and a welcoming atmosphere. The after-school and summer camp programs are also well-regarded, with many parents praising the staff's enthusiasm and dedication.
One of the main issues that needs to be addressed is the inconsistent quality of service. While some staff members are outstanding, others seem to be unprofessional or unhelpful. This can be frustrating for members and parents who expect a certain level of service and support.
Overall, the Lake Wales YMCA has a lot to offer, but it needs to work on providing consistent quality service and addressing the concerns raised by some reviewers.
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