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Lake Port Square Health Center
70.06
70.06
Overview
Lake Port Square offers personalized senior rehabilitation, skilled nursing, respite care, and hospice care. View our life care community services.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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Lake Port Square offers a wide range of services, including senior rehabilitation, skilled nursing, respite care, and hospice care. The facility is accessible and wheelchair-friendly, with a parking lot and entrance designed for easy access. The staff is caring and attentive, with many residents praising the excellent care they received from the nursing staff, physical therapy team, and other employees.
Some reviewers mentioned that the facility is clean and well-maintained, with a welcoming environment that makes residents feel at home. Others appreciated the compassionate care and attention they received from the staff, who went above and beyond to ensure their comfort and well-being.
However, a few reviewers had negative experiences, including issues with understaffing and a lack of communication. One reviewer mentioned that their loved one was left in a soiled state for several hours, while another reviewer complained about the facility's handling of their loved one's belongings after they passed away.
The facility's pricing is reportedly competitive, with many reviewers praising the value they received for the cost. The innovativeness of the facility is also notable, with some reviewers praising the use of technology to support resident care and engagement.
One major issue that stands out is the facility's handling of communication and care for residents. Several reviewers mentioned that they were left in the dark about their loved one's condition or treatment, or that they experienced delays or mistakes in care. Additionally, some reviewers expressed concerns about the facility's staffing levels and ability to provide adequate care to all residents.
To improve, Lake Port Square could focus on strengthening its communication and care processes, ensuring that all residents receive the attention and support they need to thrive. With a few adjustments, this facility could provide an even better experience for its residents and their families.
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