Lake House Assisted Living Facility is a mixed bag, offering both excellent and disappointing experiences. The facility is owned and operated by the Moore family, who take pride in providing the best care at an affordable cost. The facility is wheelchair accessible, with an on-site parking lot and entrance. The management team is described as caring and attentive, with staff members like Jessica and Haley going above and beyond to meet residents' needs. However, some reviewers have mentioned issues with staff training and expertise, as well as concerns about cleanliness and maintenance.
The facility offers a range of amenities, including a beautiful screened room overlooking the lake, a spacious lobby, and a dining room serving fresh, homemade meals. The activities director, Dorothy, is particularly well-liked by residents, who appreciate her energy and enthusiasm. However, some reviewers have mentioned that the facility could benefit from more senior staff and activities in the evening and on weekends.
One major issue that stands out is the lack of individual mailboxes, with mail being handed out by tenants. This has caused concern for some family members, who have not received mail after their loved one's passing. Additionally, there have been reports of caregivers being unsuitable or untrained, with one reviewer mentioning that their mother's arm was fractured by a caregiver.
Despite these issues, Lake House Assisted Living Facility has many strengths, including its family-like atmosphere, clean and well-maintained facilities, and caring staff. Overall, it is a solid choice for those seeking assisted living care, but potential residents and their families should be aware of the potential issues and advocate for their loved ones to ensure the best possible experience.