Tampa Bay
Lake ENT & Facial Plastic Surgery (Leesburg)
69.79
69.79
Overview
Our practice takes pride in our ability to offer patients all-inclusive services that are diagnostic and comprehensive, customized treatments.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
On-site parking
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Quality
Innovativeness
Pricing
Overall
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This medical clinic seems to have its strengths and weaknesses. The location, Lake ENT & Facial Plastic Surgery, offers a wide range of services, including otolaryngology, hospitals, medical clinic, and plastic surgery. However, the client reviews suggest that there are significant issues with customer service, scheduling, and communication.Several reviewers have reported difficulties in scheduling appointments, long wait times, and a lack of follow-up from the staff. Some have also mentioned rude or unprofessional interactions with the front desk or phone staff. These issues are reflected in the lower quality and overall scores.On the other hand, some reviewers have praised the quality of care and the expertise of certain doctors, such as Dr. Vaught and Dr. Brink. They have also mentioned the kindness and professionalism of some staff members, including Jennifer and Christine.The pricing score is surprisingly high, given the reports of billing errors and overcharging. It's possible that the clinic has made efforts to improve its billing process or that some reviewers were not affected by these issues.The innovativeness score is also high, which suggests that the clinic is willing to try new approaches or technologies. However, this may not be reflected in the day-to-day experience of patients.Overall, it seems that this clinic has potential, but it needs to address its customer service and communication issues to provide a better experience for its patients.Some specific issues that the clinic should consider addressing include:* Improving scheduling and appointment coordination* Providing clearer communication and follow-up with patients* Addressing billing errors and overcharging* Training front desk and phone staff on customer service and professionalismBy addressing these issues, the clinic may be able to improve its quality and overall scores and provide a better experience for its patients.
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