The business is a medical practice with a good overall rating, indicating that patients are generally satisfied with their experience. The quality of care is also high, suggesting that patients receive competent and attentive medical treatment. However, the pricing and innovativeness scores are not available, making it difficult to assess these aspects of the business. The staff is professional, polite, and warm, creating a welcoming atmosphere for patients. Dr. Lake is knowledgeable, caring, and takes the time to listen to patients' concerns. The office is clean and organized, with minimal wait times. The medical assistant, Carol, is kind, compassionate, and knowledgeable, making patients feel at ease. Despite some minor issues with communication, such as a patient not being called back after leaving a voicemail, the office seems to be well-run and responsive to patients' needs. The business has a strong reputation, with many patients praising the doctor and staff for their care and attention. However, there are a few negative reviews, including one patient who felt judged and belittled by the doctor and another who had a negative experience with the office staff. These issues are not widespread, but they do highlight the importance of effective communication and empathy in a medical practice.