This lab location has a mixed bag of reviews, indicating that patients have had varying experiences here. On one hand, some reviewers praised the staff, particularly Pearl, who is described as gentle, professional, and efficient. They also appreciate the clean facilities and good communication. On the other hand, many patients reported long wait times, even with appointments, and expressed frustration with the front desk staff, citing rudeness, unprofessionalism, and lack of assistance. Some reviewers also mentioned issues with computer systems, wait times for test results, and difficulties with insurance coverage. To improve, the lab could focus on reducing wait times, providing more effective communication and training for front desk staff, and streamlining their computer systems. Additionally, they could consider investing in more staff or training existing employees to handle increased patient volume. Unfortunately, several patients reported feeling uncomfortable and even discriminated against due to their complaints. This indicates a possible issue with the way the lab handles patient feedback and complaints. It's essential to address this to create a more welcoming environment for all patients. The lab's rating suggests that it falls short in terms of overall quality, innovativeness, and innovativeness, but excels in pricing.