Tampa Bay
La-Z-Boy Lutz
17.28
17.28
Overview
Furniture chain known for its signature recliners, plus sofas & design services.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
In-store shopping
Assembly service
Repair services
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Quality
Pricing
Overall
Innovativeness
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This furniture store offers a wide variety of furniture options, including recliners and sofas. The staff is generally helpful and knowledgeable, with many customers praising their sales associates for their professionalism and patience. Some customers have reported having a great experience with the store's interior design services, which include complimentary consultations and measurements to help customers choose the perfect furniture for their space.However, there have been some issues with customer service, particularly with the store's repair department. Some customers have reported having to wait weeks for repairs, and in one case, the store refused to honor a warranty claim.The store's pricing is generally considered to be competitive, with many customers reporting that they found the prices to be reasonable. However, one customer did report being overcharged for delivery.Overall, this store seems to be a good option for customers who are looking for a wide variety of furniture options and a helpful sales staff. However, customers who have had issues with the store's repair department may want to be aware of this before making a purchase.It's worth noting that there have been some issues with the store's communication, particularly with the repair department. Some customers have reported having to wait for extended periods of time for responses to their emails and phone calls. Additionally, one customer reported being told that the store's repair department was "out of warranty" on a piece of furniture that was still under warranty.Despite these issues, many customers have reported having a positive experience with the store, and the store has a high overall rating. However, customers should be aware of the potential issues with customer service before making a purchase.
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