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La-Z-Boy Clearwater
10.67
10.67
Overview
Furniture chain known for its signature recliners, plus sofas & design services.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Onsite services
In-store pickup
In-store shopping
Repair services
Installation service
Photos & videos
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Pricing
Overall
Quality
Innovativeness
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You can't always judge a company by its furniture, but La-Z-Boy seems to be doing a decent job in the Clearwater location. The service, especially, seems to be on point, with many customers praising their salespeople for being knowledgeable, friendly, and not pushy. Some reviewers have even gone out of their way to mention that the salespeople were patient and took the time to help them find the perfect furniture.It's worth noting that some customers have mentioned that the quality of the furniture can be inconsistent, with some pieces being well-made and others not so much. This is a common complaint in the furniture industry, and it's not unique to La-Z-Boy.Pricing seems to be a major selling point for La-Z-Boy, with many reviewers mentioning that they found the prices to be competitive. However, one reviewer did mention that they found a similar recliner at another store for $600 cheaper.Innovativeness is where La-Z-Boy seems to fall a bit short. While they offer a wide range of furniture options, some reviewers have mentioned that they found the selection to be a bit limited. Additionally, some customers have mentioned that the company's website is not user-friendly and can be difficult to navigate.One major issue that has been raised by several customers is the quality of the leather on some of the furniture. One reviewer mentioned that their leather couch had a mismatched color and that the company refused to replace it. Another reviewer mentioned that their leather recliner had a terrible off-gassing smell that never went away.Overall, it seems like La-Z-Boy is a solid choice for people looking for comfortable, affordable furniture. However, potential customers should be aware of the potential issues with quality and innovation.Additionally, some customers have expressed frustration with the company's customer service, with one reviewer mentioning that they were told to wait 30 days before filing a claim for a defective product. Another reviewer mentioned that the company's warranty plan is a "scam" and that they refuse to honor claims.It's worth noting that La-Z-Boy has a strong reputation in the industry, and many customers have expressed loyalty to the brand. However, it's clear that there are some areas where the company can improve.
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