This business is a well-established and popular spot, especially for those looking for unique and authentic Mexican treats. The address of Building 2010, Drew St Street, Clearwater City, is easily accessible and has on-site parking. The features of the business include good for kids, wheelchair accessible parking lot, and wheelchair accessible entrance. It's great that they offer NFC mobile payments, debit cards, and credit cards as payment options. Quick visits are also possible, and the casual atmosphere makes it a comfortable spot for families.
Most customers praise the business for its delicious ice cream flavors, including the traditional Mexican-style paletas and unique flavors like tamarind and chile. The staff is often friendly and patient, making it a welcoming experience for customers. Many reviewers have been coming to this business for years and appreciate the family-owned and operated aspect.
However, some reviewers have mentioned issues with the customer service. A few customers have reported being treated rudely or having their orders messed up. One reviewer even mentioned being insulted by a staff member. Despite these issues, the business still manages to maintain a relatively high rating.
It's worth noting that the business has been around for over 20 years, and it's clear that they take pride in their products and services. They have a wide variety of flavors and options, and the owners seem to be actively engaged with their customers. However, addressing the customer service issues would likely improve the overall experience for customers.