The business has received 39 reviews, with an overall rating of 3.9. The quality of the business has been rated 3.6, with some guests reporting issues with cleanliness and maintenance. Pricing has been a strong point, with a rating of 4.3, suggesting that guests feel the business offers good value for the cost. Innovativeness has also been rated 4.2, indicating that the business has found ways to improve and adapt over time. However, it's worth noting that there are some red flags in the reviews, including reports of mold, broken elevators, and poor customer service.Some guests have reported having a great experience at the business, with clean and comfortable rooms, friendly staff, and good breakfast options. However, others have had issues with the business's customer service, with some guests reporting that the staff was unhelpful and unresponsive. One guest even reported having to wait for over an hour for their room to be cleaned.The business has also been criticized for its maintenance and upkeep. Some guests have reported finding mold in the rooms, while others have complained about broken elevators and dirty hallways. However, the business has made efforts to address these issues, with some guests reporting that the problems were resolved promptly.Overall, the business has some strengths, including its pricing and innovativeness, but it also has some significant weaknesses, including its customer service and maintenance. With some attention to these issues, the business could potentially improve its overall rating and become a more attractive option for guests.