The gym has a decent overall rating, with 4.1 out of 5 stars. The quality of equipment and facilities is satisfactory, but some issues have been reported. The pricing is reasonable, but some customers feel that they are not getting the best value for their money. The gym's innovativeness is impressive, with a variety of classes and equipment available. However, some customers have reported issues with cleanliness and maintenance.Some customers have praised the gym's staff, particularly the trainers and customer service representatives. However, some have reported issues with rude or unhelpful staff members. The gym's cleanliness and maintenance have been a concern, with some customers reporting dirty bathrooms and equipment that is not functioning properly.Despite these issues, the gym has a loyal customer base and is well-regarded in the community. It offers a wide range of classes and equipment, and its prices are competitive. Overall, it is a solid choice for those looking for a gym to join, but some customers may want to do their research and read reviews before making a decision.One of the main issues that customers have reported is the poor state of the bathrooms and sauna. Some customers have reported finding dirty bathrooms, broken locks, and even used sanitary products left behind. This is a major concern, especially for customers who value cleanliness and hygiene.Another issue that has been reported is the gym's cancellation policy. Some customers have reported being charged fees for cancelling their membership, even when they have given adequate notice. This has led some customers to feel that the gym is not customer-friendly and that they are being taken advantage of.Overall, while the gym has some impressive features and a loyal customer base, it also has some significant issues that need to be addressed. By prioritizing cleanliness, customer service, and fairness, the gym can improve its overall rating and become a more desirable choice for customers.