Tampa Bay
Kw Septic
14.69
14.69
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This location seems to have a solid reputation, with a rating of 4.0 out of 5. The customer service is a highlight, with many reviewers praising the responsiveness and professionalism of the staff. However, there is one major concern that needs to be addressed. Several reviewers have complained about the quality of work, with some even accusing the company of being a "rip-off" and failing to properly inspect and repair septic systems.One reviewer had a particularly negative experience, where the company's son, Marshall, failed to properly inspect the septic system and instead claimed that it was an "automatic failure" due to roots, despite clear evidence to the contrary. This reviewer also accused the company of not being licensed and attempting to charge them for unnecessary work.Despite these issues, the company seems to have a good track record of honesty and reliability, with many reviewers praising the owners' integrity and commitment to quality work. However, it's essential to take these complaints seriously and ensure that the company is addressing them and providing proper training to their staff.To address the issues, it would be helpful if the company could provide additional training to their staff on proper inspection and repair procedures, as well as ensuring that all staff members are properly licensed and certified. Regular quality control checks and customer feedback mechanisms could also help to identify and address any potential issues before they become major problems.Overall, while this location has a solid reputation, it's essential to be aware of the potential issues and take steps to address them. With proper attention and improvement, this company could provide excellent service to its customers and maintain its good reputation.
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