This medical service has both excellent and poor reviews from patients. Many reviewers praised Dr. Byju for his kindness, thoroughness, and expertise in gastroenterology, with some patients going back to him for their GI issues. However, some reviewers experienced issues with the office staff, including being unkind, unhelpful, and even sending patients to collections over minor billing errors. One reviewer even reported being dismissed as a patient due to a $57 bill. Additionally, some reviewers felt that the office staff was unprofessional and didn't follow through on promises. On the other hand, some reviewers praised the office staff for being kind and helpful. The office is wheelchair accessible and offers on-site parking, NFC mobile payments, debit cards, and credit cards. However, it's worth noting that some reviewers had trouble getting in touch with the office staff, with some leaving messages that weren't returned. The working hours are standard, with the office open Monday through Friday from 9am to 5pm. Despite the mixed reviews, the overall rating is still relatively high, indicating that the majority of patients had a positive experience. The key issue to be aware of is the inconsistent treatment of patients by the office staff, which can be stressful and frustrating. It's essential to communicate clearly and follow up with the office to ensure that your needs are met.