The business has a clean and welcoming website with all the necessary information, including contact details, boat specifications, and services offered. The staff is friendly and helpful, and the captains are knowledgeable and skilled. The boats are well-maintained and comfortable, with amenities such as restrooms, kitchenettes, and outdoor seating areas. However, the business has had some issues with communication and customer service, which has led to some negative reviews. Some customers have reported difficulty in booking and communicating with the staff, which has resulted in delays and cancellations. Despite these issues, the business has a good reputation and is well-regarded by many customers who have had positive experiences. The business is also active on social media and has a strong online presence. Overall, the business has a strong potential for growth and development, but needs to work on improving its customer service and communication.