This pet grooming business has some ups and downs. The staff seems to know their way around pets, but it's hard to tell. The prices are very competitive, which is great for pet owners on a budget. However, the staff's lack of responsiveness is a major issue. It's been reported that multiple attempts to get in touch with them have gone unanswered. This can be frustrating for pet owners who are trying to schedule appointments. Some reviewers have had positive experiences with the staff, particularly Esme and Diane, who are both skilled and gentle with pets. However, these positive experiences are outweighed by the numerous complaints about the business's poor communication. Overall, this business needs to work on its responsiveness to improve the overall experience for its customers.