Tampa Bay
Kitchen Design By Laura
48.57
48.57
Overview
Completely new to the area, we met with several kitchen designers shortly after purchasing our home. We connected with Laura right away. She was creative, energetic and full of ideas. We had a lot of work we wanted done on a modest budget. We are admittedly 'particular' and were involved in every aspect of the project - from another time zone. We flew to Florida and Laura had appointments arranged with every vendor we needed to see from flooring, to granite, to construction each time we came to town.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Checks
Cash-only
Installation service
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Overall
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Kitchen Design by Laura is a well-established company with a reputation for delivering high-quality kitchen remodeling services. However, there are some issues that may impact the overall experience. From a quality standpoint, the company's attention to detail and commitment to excellence are evident in the numerous 5-star reviews from satisfied clients.Clients praise Laura's creative energy, enthusiasm, and professionalism, as well as her ability to guide clients through the design and installation process. The company's use of high-quality materials and attention to detail are also highlighted as strengths.On the other hand, the issue of unprofessional customer service stands out as a significant concern. One client reported being treated rudely and unprofessionally, with the designer refusing to communicate via email and lecturing the client on the importance of phone calls.In terms of pricing, the company's rates may be perceived as overpriced by some clients. This may be a barrier for those on a modest budget or those who are looking for more affordable options.Overall, Kitchen Design by Laura has a strong reputation for delivering high-quality kitchen remodeling services. However, attention to customer service and pricing may need to be improved to meet the needs of all clients.The company's accessibility features, including a wheelchair-accessible parking lot and entrance, demonstrate a commitment to inclusivity. Additionally, the company offers a range of services, including installation and delivery, which can make the remodeling process more convenient for clients.The company's website and online presence are not well-represented in the data provided. However, the use of email as a primary means of communication is notable, especially given the client's negative experience with this aspect of the service.
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