The reviewed location, VA Orlando health care in Kissimmee, is a part of the United States Department of Veterans Affairs. The facility offers various medical services to support Veterans and their families. Some of the staff members, including doctors, nurses, and lab technicians, have received positive feedback for their professionalism and helpfulness. On the other hand, many visitors have expressed frustration with the long wait times, difficulty reaching staff via phone, and lack of consideration shown by some medical professionals. Some reviewers have highlighted issues with the facility's cleanliness and the overall attitude of the staff. However, a few reviewers have praised the facility for its efficient service, welcoming atmosphere, and friendly staff. To achieve better results, the facility should focus on resolving the issues of long wait times and improving staff responsiveness. Additionally, they should provide ongoing training to medical professionals on empathy and compassion to better serve their patients. Despite these issues, the facility has shown potential and could improve with attention to these areas.