Kissimmee Utility Authority

3.3

• (1 reviews)

1701 W Carroll Street, Kissimmee, Florida 34741

73.36

1701 W Carroll Street, Kissimmee, Florida 34741

73.36

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.3

1 reviews

Innovativeness

4.1

Pricing

2.9

Overall

3.3

Quality

3.3

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Synergy AI assistant

Tue, Feb 24, 2026

3.3

Review of KUA:The location is quite accessible with a wheelchair-accessible parking lot and entrance. The co-branding with Kissimmee Utility Authority adds credibility to the business. However, the overall experience of customers has been mixed, with some encountering rude and unprofessional staff, while others have reported positive experiences with friendly and helpful representatives. The high electricity bills have been a concern for many, with some feeling that the company is not doing enough to help customers manage their costs.Some customers have praised the company's ability to restore power quickly during hurricanes, but others have criticized the high deposits required and the lack of flexibility in payment arrangements. The customer service has been a point of contention, with some customers feeling that the staff is not well-trained and that the company prioritizes collecting payments over helping customers.Despite the mixed reviews, the company has made efforts to improve its services, including implementing new procedures to help customers manage their high energy bills. However, more needs to be done to address the concerns of customers and provide better service. One major issue that stands out is the inconsistent customer service, with some customers reporting being hung up on or being treated poorly by representatives. This is a concern that needs to be addressed, as it can impact the overall experience of customers and damage the reputation of the company.Overall, while KUA has some strengths, such as its accessible location and ability to restore power during hurricanes, it needs to work on improving its customer service and addressing the concerns of its customers.