The business has received numerous positive reviews from clients, praising the quality of service, professionalism, and attention to detail. The staff is described as friendly, caring, and highly competent, with many clients expressing their gratitude for the excellent results they have achieved. The business seems to have a strong focus on customer satisfaction, with many clients stating that they would highly recommend the business to others. The overall atmosphere is described as welcoming and comfortable, with many clients mentioning that they felt at ease during their visits. However, one client had a negative experience, stating that the doctor was dismissive and unhelpful, and that the business did not process cases for braces through insurance, as promised. This issue was not resolved to the client's satisfaction, and it is highlighted as a potential area of improvement for the business. Overall, the business appears to have a strong reputation and a commitment to providing high-quality service, but there may be some room for improvement in terms of communication and insurance processing.