This business location has a solid reputation as a massage spa. The overall quality of service seems to be consistently good, with many reviewers praising the skilled masseuses and relaxing atmosphere. The prices, although not the lowest, seem to be reasonable for the quality of service provided. The innovativeness of the business is notable, with some reviewers appreciating the unique techniques used by the masseuses, such as using their knees to work out knots in the back. There is one notable issue with customer service, however, as one reviewer experienced a rude response from the owner after leaving a negative review. The business seems to have a strong commitment to providing good customer service, as the owner often responds to reviews and tries to make things right. Despite this, the reviewer's experience suggests that not all customers will receive the same level of attention and care. The business is well-maintained and accessible, with a wheelchair-accessible parking lot and clean restrooms. The working hours are also consistent and convenient, with the business open seven days a week from 9am to 10pm.