This business location is a women-owned and veteran-owned ice cream shop, which is a positive aspect. The atmosphere is trendy, cozy, and casual, making it suitable for a variety of customers. The staff is known for being friendly and welcoming, with some employees going above and beyond to accommodate customers, such as offering a puppy-friendly treat.
The ice cream offerings are diverse, with unique and delicious flavors. Some customers have mentioned that the ice cream is the perfect consistency and taste. The shop also has a fun and vibrant atmosphere, with music playing and a lively atmosphere. Many customers have praised the service, stating that the staff is attentive, friendly, and helpful.
However, there are some issues with the business. One customer mentioned that they received a peanut butter milkshake instead of a chocolate/peanut butter milkshake, and the staff didn't apologize or offer to remake it. Another customer mentioned that they were overcharged for their ice cream, despite the staff being friendly.
Some customers have also mentioned that the shop can get busy and that the wait can be long. However, the staff is usually able to handle the demand and keep customers satisfied. Additionally, some customers have praised the shop's accommodations for customers with food allergies, such as the employee who offered to make a special ice pack for a customer's service dog.
Overall, this business location has a high overall rating and is a great destination for ice cream lovers. However, it's essential to be aware of the potential issues, such as overcharging and long wait times. The staff's friendliness and willingness to accommodate customers make up for these issues, and the unique flavors and atmosphere make it a standout in the area.