This business has a good overall rating, with most customers being satisfied with their experience. The staff is friendly and welcoming, making the atmosphere feel like home. Many parents have expressed their gratitude for the therapists, who are knowledgeable and helpful in addressing their children's needs. Lori, a physical therapist, is particularly praised for her ability to tailor her approach to each child's unique requirements. Some customers have also appreciated the flexibility of scheduling and the staff's willingness to work with them to find solutions.However, there have been some issues with customer service, particularly when it comes to communication and follow-up. Some customers have reported difficulty in getting in touch with the therapists or receiving a response to their inquiries. In one instance, a customer felt that the staff was unprofessional and lacked customer service skills, leading to a negative experience. Despite these isolated incidents, the majority of customers have had a positive experience and would recommend the business to others.