This medical service location is a mixed bag, providing some excellent care, but also experiencing some significant issues. The quality of care received by patients varies greatly, with some reporting exceptional service from Dr. Khera and others expressing significant dissatisfaction. While Dr. Khera seems to be a knowledgeable and caring doctor for some, others have had negative experiences with his bedside manner and communication skills. Additionally, some patients have experienced long wait times and difficulty getting results or making appointments.On the other hand, the location has made an effort to modernize with features such as NFC mobile payments, debit and credit card payments, and wheelchair accessibility. However, the lack of online scheduling or after-hours contact information may be frustrating for some patients.Some patients have also reported misdiagnoses or ineffective treatment plans, which can be particularly concerning for those seeking medical care. Furthermore, the lack of clear communication about test results and follow-up appointments has caused unnecessary stress and anxiety for some patients.It's also worth noting that the office has responded to some patient complaints in a helpful and apologetic manner, which suggests a willingness to listen and make changes. However, more consistent and effective communication is needed to address patient concerns and prevent similar issues in the future.A notable issue with this location is the lack of continuity and follow-through with treatment plans. Some patients have reported feeling neglected or ignored after their initial visit, leading to frustration and a lack of trust in the doctor. This highlights the need for clearer communication and more effective follow-up care.Overall, while this location has some excellent qualities, it falls short in areas such as communication, continuity, and patient care. With some improvements in these areas, this location could provide a more consistent and effective experience for patients.