Tampa Bay
KFC
48.43
48.43
Overview
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
Features
Credit cards
Debit cards
NFC mobile payments
Takeout
Dine-in
Dinner
Solo dining
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Dinner
Dessert
Seating
Restroom
Wi-Fi
Quiet
Family-friendly
Groups
Tourists
High chairs
Free parking lot
Parking
Delivery
Lunch
Comfort food
Lunch
Free street parking
Catering
Kids' menu
Quick bite
Casual
Good for kids
No-contact delivery
Photos & videos
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Quality
Overall
Innovativeness
Pricing
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This restaurant location has some notable issues that affect customer satisfaction. The overall score of 2.9 suggests a mediocre experience. The quality of food and service are also subpar, with scores of 2.4 and 2.9, respectively. The pricing is one of the strong points, with a score of 4.8, indicating that customers feel they get good value for their money. However, the innovativeness of the restaurant is also lacking, with a score of 2.9.The most significant issue facing this restaurant is the consistent problems with customer service. Many reviewers mention being treated poorly by staff, including being ignored, having orders taken incorrectly, and being spoken to rudely. This suggests that the staff is not well-trained or motivated, leading to a poor customer experience. Another issue is the lack of consistency in the quality of food. Some reviewers mention receiving undercooked or overcooked food, while others complain about missing items or incorrect orders. This suggests that the kitchen is not properly managed, leading to mistakes and frustration for customers.Finally, the restaurant's innovativeness is lacking, with many reviewers mentioning that the menu is not very varied and that the restaurant is not trying new things. This suggests that the restaurant is not staying up-to-date with changing customer preferences and trends.To improve, this restaurant needs to address the customer service issues, improve the quality of food, and innovate their menu and services to attract and retain customers.
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