The KFC location on Florida Avenue in Lakeland City offers a decent experience for customers. The overall rating of 3.6 suggests that there are some mixed feelings about the place. Some customers appreciate the friendly service and hot, fresh food, while others have issues with long wait times, incorrect orders, and poor customer service.The lack of consistency in the quality of food is a major concern, with some customers receiving undercooked or old chicken. The service can also be a problem, with some employees being rude or unhelpful.On the other hand, the pricing of the food is generally reasonable, with many customers feeling that the value is good for the price. The atmosphere is casual and quiet, making it a good spot for families or those looking for a quick bite.The innovativeness of the location is somewhat lacking, with many customers feeling that the menu options are not exciting or varied. However, some customers appreciate the traditional KFC offerings and the ability to customize their meals.Overall, the KFC location on Florida Avenue is a decent option for those looking for quick, affordable food. However, customers should be aware of the potential issues with quality and service.Some notable issues that customers have experienced include:* Long wait times, especially during peak hours or when the location is understaffed* Incorrect orders or missing items* Poor customer service, including rude or unhelpful employees* Inconsistent quality of food, with some customers receiving undercooked or old chickenDespite these issues, some customers have had positive experiences at the location, including:* Friendly service from some employees* Hot, fresh food* Reasonable pricing* Casual and quiet atmosphereTo improve their experience, customers may want to consider visiting during off-peak hours or using the mobile ordering system to minimize wait times. Additionally, customers may want to double-check their orders before leaving the location to ensure that everything is correct.