Keystone Psychological Services is a medical service located in Tarpon Springs City, offering mental health services. The office is wheelchair accessible, with a restroom, parking lot, and entrance all designed for accessibility. However, the office is not always open, with closed days on Wednesday and Thursday. The team at Keystone Psychological Services is professional and empathetic, with many clients praising their kind and supportive environment.
Clients have reported positive experiences with the therapists, citing their understanding and caring approach. Dr. Shay and Dr. Scally are particularly mentioned for their exceptional skills and LGBTQ-affirming approach. However, some clients have faced delays in receiving final reports, with several clients waiting for months to receive their results.
The office seems to be struggling with managing client expectations and communication. Some clients have left voicemails and emails without receiving a response, leading to frustration and disappointment. Despite this, the team is committed to helping clients and has made efforts to address these issues.
It is essential to note that the office may not be able to meet the overwhelming demand for services, leading to delays and unavailability. While this is understandable, it is crucial for the team to communicate more effectively with clients to manage their expectations.
Overall, Keystone Psychological Services has a strong reputation for providing high-quality mental health services, but it needs to improve its communication and management of client expectations to maintain a higher level of service.