This insurance agency located in Lakeland City has received a very high overall rating, indicating a strong reputation and excellent customer service. The quality of the services provided is consistently high, with all customers praising the expertise and knowledge of the agents, particularly Kevin Sumner. The pricing of the services is also very competitive, with many customers appreciating the great value for money they received. The agency's innovativeness is also noteworthy, with agents willing to go the extra mile to help customers navigate the complex insurance system.The agency's location on Lakeland Hills Blvd Boulevard is easily accessible, with on-site parking available. The agency is also wheelchair accessible, making it inclusive for all customers. The agents are professional and responsive, with many customers appreciating their friendly and approachable demeanor. The agency offers various services, including onsite and online appointments, making it convenient for customers to access their services.The working hours of the agency are consistent and reliable, with customers able to schedule appointments during weekdays. However, it's worth noting that the agency is closed on weekends, which may not be convenient for some customers. Overall, this insurance agency is an excellent choice for anyone looking for high-quality insurance services and a customer-centric approach.The only potential drawback is that the agency requires an appointment, which may not be ideal for customers who need immediate assistance. However, this minor inconvenience is outweighed by the agency's many strengths and the excellent customer service provided.