The overall business score is quite good. The quality of care is consistently high, with most patients praising their healthcare providers, especially doctors like Dr. Stolarski, Dr. Patel, and Dr. Dingle. They are knowledgeable, personable, and take the time to explain treatments and answer questions. Many patients have expressed their satisfaction with the care they received, including those who have undergone surgeries like knee replacements.
However, there are some issues with the business, which prevent it from receiving a perfect score. The phone service is often terrible, with patients having to wait for more than 30 minutes to be connected with a staff member. Additionally, some patients have experienced problems with scheduling appointments, with staff failing to return calls or pushing appointments out further.
The business seems to be working hard to innovate and improve, as evidenced by the numerous positive reviews and the range of services they offer, including orthopedic care, pain management, and other specialized services. However, there are still some areas that need improvement, such as communication and scheduling.
A wheelchair-accessible restroom, entrance, and parking lot demonstrate that the business is committed to accessibility. The use of NFC mobile payments, debit cards, and credit cards shows that the business is also committed to convenience.
Many patients appreciate the friendly and professional staff, who are often praised for their thoroughness and patience. However, some patients have expressed frustration with the system and the difficulty of getting through to a staff member.