Tampa Bay
Kenia Lopez, KASA LUXE REALTY LLC
Real Estate Agent
4.32
4.32
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location has a decent reputation, but there are some significant concerns that need to be addressed. The office is wheelchair accessible, which is a plus. However, the parking lot and entrance are also wheelchair accessible, which is a standard requirement. The phone number is +17279990356.The business has some good qualities. The phone is answered during working hours, which is from 10:00 am to 6:00 pm from Monday to Friday, and 10:00 am to 2:00 pm on Saturday. However, it's closed on Sundays. The working hours seem to be standard.Unfortunately, there are some issues with the business. One client had a bad experience with one of the realtors, Alexandra Cash. She let the buyer move in before the official closing without the seller's permission. The key was in the Supra lockbox with a CBS code, and the buyer's agent didn't communicate with the seller at all. The issue was escalated, and the police had to be called. It seems that the realtor and her broker were not honest about the situation.Another client had a similar experience with Kenia Lopez. She listed the property without the owner's knowledge or permission, and then ghosted them when they tried to communicate. The client had to research and find out that the realtor, the title company, and the investment company all had the same address and were connected to each other. This raises serious questions about the business's ethics and professionalism.There are some positive reviews, but they are not enough to outweigh the negative experiences. One client gave a 5-star review, but it's unclear what specific service they received. Another client praised the business for their excellent service, but this may be an isolated incident.Overall, this business needs to address its issues with honesty, communication, and professionalism. Until then, it's hard to recommend it to others.
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