This business is well-established and reputable, with a wide range of services including auto repair and animal care. The location is wheelchair accessible, making it easy for people with disabilities to visit. The owners and staff are known for being customer-friendly and knowledgeable, which is evident in the numerous positive reviews from satisfied clients. Many reviewers have praised the business for being honest and fair, with one reviewer saving thousands of dollars on a major repair by choosing Ken's Hi-Tech Automotive and Marine Inc over a dealership. The business is also praised for its punctuality, professionalism, and value for money. However, there have been some issues with communication and follow-up, with a few reviewers experiencing difficulty getting in touch with the owners or receiving updates on the status of their repairs. One reviewer had a particularly poor experience, leaving their vehicle at the business for several weeks without being contacted or updated, and then being told that the owner was in the hospital and unable to do any repairs. Overall, this business has a good reputation and is a good choice for people looking for reliable and trustworthy auto repair services. It's worth noting that the business seems to have had some issues with communication and follow-up, which may be worth investigating further before choosing to do business with them.