Tampa Bay
Kemper Auto - Tampa, FL
7.34
7.34
Overview
The Kemper family of companies is one of the nation’s leading insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by offering personalized solutions for individuals, families and businesses.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
On-site parking
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The Kemper company's building is located at Building 101, E Kennedy Blvd Boulevard, Suite 850, Tampa City. It is one of the nation's leading insurers with approximately $13 billion in assets. The company offers personalized solutions for individuals, families, and businesses. The business is open from Monday to Friday, 09:00 - 17:00.The overall customer service experience has been mixed. Some clients have received good attention and had a positive experience with the agents. For example, Norma mentioned that the agent was very helpful and answered all her questions. However, many clients have had negative experiences, citing difficulties in getting ahold of claim reps, unprofessional behavior, and a lack of communication.One client, Shi G, reported that they were unable to get ahold of their claim rep, Yolanda, despite leaving multiple messages. Another client, Paul Carpenter, mentioned that no one answered the phone. Some clients have also reported being sent to voicemail or being disconnected after being on hold for a long time.On the other hand, some clients have had positive experiences with the company. For example, Gabriela Marrero mentioned that the customer service was quick, efficient, and very nice. Anthony reported that the service was great and that he loved the easy communication with his insurance company.There have been several complaints about the company's customer service, including long wait times, unresponsive claim reps, and a lack of communication. Some clients have also reported being sent to voicemail or being disconnected after being on hold for a long time. It seems that the company has a tendency to put customers on hold for extended periods of time, only to disconnect them when they finally get to speak with someone.One issue that has been consistently mentioned is the difficulty in getting in contact with the company's customer service representatives. Many clients have reported having to leave multiple messages or wait for extended periods of time to get someone on the phone. This has led to frustration and a sense of being ignored or unimportant.
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