This real estate agency has earned a high overall score. The office itself is located in a suitable area, with wheelchair-accessible parking, seating, and restrooms. The agency's commitment to being women-owned and LGBTQ+ friendly adds to its welcoming atmosphere.The staff, particularly Kelly Smith, demonstrate exceptional quality in their work. They are professional, respectful, and attentive to clients' needs, often going above and beyond to ensure a smooth process. Clients praise their kindness, patience, and ability to navigate complex transactions.One notable strength is the agency's pricing, which clients have reported being fair and competitive. They have been able to secure excellent deals for their clients, even in challenging market conditions.The agency's innovativeness is also noteworthy, as they have developed a strong online presence and offer flexible appointment scheduling options. They are responsive to clients' inquiries and communicate effectively throughout the process.However, the agency's limited working hours on weekends might be a drawback for clients with busy schedules. Nevertheless, this has not significantly impacted their overall performance and client satisfaction.Overall, Kelly Smith | Joseph Sullivan Real Estate has established a reputation for delivering exceptional service, securing great deals, and fostering a supportive environment for its clients.