This business location has received numerous positive reviews, with customers praising the professionalism, expertise, and exceptional customer service provided by Kelly Santos and her team. The communication is timely and informative, making the process of obtaining a mortgage smooth and stress-free. Customers have reported feeling confident in Kelly's knowledge and ability to navigate complex processes.
The team's attention to detail and ability to find down payment assistance programs have been particularly noted as strengths. Many reviewers have expressed their gratitude for Kelly's personal interest in making the process understandable and not overwhelming.
The overall experience is described as excellent, with some reviewers even going so far as to say it was the best in the county. Customers appreciate Kelly's willingness to go above and beyond to ensure their satisfaction, making her a top choice for mortgage lending.
Some reviewers have noted that Kelly has helped them and their family members multiple times, demonstrating a high level of trust and loyalty. The team's ability to efficiently process loans and communicate regularly has also been highlighted as a significant advantage.
One potential issue that was noted is that some reviewers mentioned that Kelly only communicated with them during office hours.