The business is a Certified Public Accountant located in Lakeland City, and it has a good reputation among its clients. The office is wheelchair accessible, which is a convenient feature for people with disabilities. However, there is an issue with the phone service, as one client had a rude experience with Gretchen, which left a negative impression. The office hours are standard, but it's worth noting that they are closed on Fridays. Overall, the business seems to be professional and reliable, but there might be some room for improvement in terms of customer service. The pricing is generally considered fair, and the business is innovating in its field.