Tampa Bay
Kelley Automotive Group Lakeland
38.15
38.15
Overview
Welcome to Kelley Automotive, a family of dealerships serving Lakeland, Bartow, Tampa and Orlando, FL areas. Let us help you buy or service a vehicle today!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Delivery
Checks
In-store pickup
In-store shopping
Buys used goods
Used goods
Photos & videos
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Pricing
Overall
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The Kelley Automotive group in Lakeland, FL, appears to be a well-established dealership with a wide range of vehicles available. The business has a wheelchair-accessible entrance and offers various payment options, including debit cards, credit cards, and checks. However, the overall quality of the vehicles and services may vary.Some customers have reported positive experiences, praising the friendly and professional staff, including salespeople like Russell Larkey and Kyle Ryan, who are known for being honest and not pushy. The finance team, particularly Joe, is also appreciated for being helpful and making the process smooth. Many customers have been satisfied with their purchases, citing the ease of the transaction and the quality of the vehicles.On the other hand, some customers have experienced issues with the dealership's quality of vehicles and services. One customer reported that the vehicle they purchased had several problems, including an empty gas tank, low oil life, and uneven tire pressure, which they felt was not addressed by the dealership. Another customer felt that the sales team was unhelpful and tried to push them into buying a new vehicle that they did not want.Additionally, there have been some issues with communication and follow-up from the dealership. One customer reported that they were promised a phone call back from the sales team, but it never came. Another customer felt that the dealership was unresponsive to their concerns and questions.Overall, the Kelley Automotive group in Lakeland, FL, seems to have a mixed reputation, with some customers praising the dealership's staff and services, while others have experienced issues with quality and communication. It's essential to research and read multiple reviews before visiting the dealership to get a better understanding of their services and reputation.
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