This business location is a mix of positives and negatives. The overall quality of the services provided is average, with a score of 4.0. The pricing is slightly above average, with a score of 4.8. The innovativeness of the services is also above average, with a score of 4.4. However, there are some issues that need to be addressed, such as the responsiveness and professionalism of the staff.One client had a poor experience with the rental process and felt that the company was not transparent about the terms of the lease. Another client had a frightening experience with a vehicle associated with the company, as the driver failed to stop properly at an intersection. These incidents highlight the need for improved customer service and attention to detail.On the other hand, many clients have had positive experiences with the company, praising the professionalism and knowledge of the staff. They have also appreciated the company's focus on the human element and its use of data to get the best outcomes for the customer.The company has a strong reputation in the area, with many clients recommending it to others. However, there are some areas for improvement, particularly in terms of responsiveness and professionalism. With some tweaks to their processes and customer service, this company could provide even better experiences for its clients.Some clients have also had issues with the leasing process, including being charged for appliances that were not provided and being required to pay for last month's rent even though it was already included in the deposit. These issues highlight the need for clear communication and transparent policies.Overall, while this business location has some areas for improvement, it also has many strengths and a strong reputation in the area. With some tweaks to their processes and customer service, they could provide even better experiences for their clients.