This business location provides a wide range of insurance services, including home, life, and car insurance. The office is located at Building 3674, Harden Blvd Boulevard, Lakeland City, and is easily accessible by car. The parking lot is wheelchair accessible, and the entrance is also wheelchair accessible.The staff is friendly and helpful, with many customers praising their professionalism and caring attitude. Alessandra Bison-Sims is particularly mentioned for her excellent customer service skills. However, there have been some issues with communication and policy changes. One customer reported that their policy was canceled without notice, and they were offered a cheaper alternative without resolving the issue. Another customer received a high increase in their policy premium without being given a clear explanation.Despite these issues, the majority of customers have been satisfied with the services provided by Keith Todd Insurance Agency. They appreciate the convenient location, the friendly staff, and the range of insurance options available. Overall, this business location is a good option for those looking for insurance services in the area. However, customers should be aware of the potential issues with communication and policy changes, and make sure to ask questions and clarify any concerns before signing up.