The business is generally well-regarded, with a strong reputation for building high-quality homes. However, some clients have reported issues with customer service and communication. It seems that the business may prioritize profit over customer satisfaction in some cases. Despite these issues, the business has a dedicated team, particularly Ingrid, who is known for her exceptional service and communication skills. Some clients have also praised the business's energy-efficient features and customization options.One notable issue is the discrepancy between what is promised during the sales process and what is actually delivered. Some clients have reported that the business fails to follow through on commitments, which can be frustrating and disappointing for customers.Overall, the business has a good reputation, but there is room for improvement in terms of customer service and communication. With some adjustments, the business could provide an even better experience for its customers.