Tampa Bay
Kays-Ponger & Uselton Funeral Homes and Cremation Services
75.03
75.03
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
On-site parking
Prepayment plan
Burial service
Cremation service
Onsite chapel
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Quality
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The services provided by Kays-Ponger & Uselton Funeral Homes and Cremation Services seem to be highly regarded by customers, with many praising the professionalism, kindness, and compassion of the staff. The funeral home offers a range of services, including pre-planning, cremation, and traditional funerals, as well as pet cremation services. Many customers have expressed gratitude for the help and support they received from the staff, particularly during difficult times. However, one customer mentioned experiencing issues with the pricing of pet cremation services, feeling that they were taken advantage of due to their limited resources.The funeral home's staff seems to be a major strength, with many customers mentioning specific individuals who provided excellent service. Nadia Hurt, the Location Manager, has been mentioned multiple times for her kindness, patience, and professionalism. Other staff members, such as Jeffrey, Glenn, and Alyse, have also been praised for their help and support.The funeral home's facilities and services are also well-regarded, with many customers mentioning the warmth and welcoming atmosphere of the building. The staff has been praised for their attention to detail and ability to tailor services to meet the specific needs of each family.However, one customer did mention experiencing issues with the pricing of pet cremation services, feeling that they were taken advantage of due to their limited resources. This highlights the importance of transparency and clear communication in pricing and services.Overall, Kays-Ponger & Uselton Funeral Homes and Cremation Services seem to be a reputable and compassionate provider of funeral services, with a strong commitment to helping families during difficult times. However, it is essential for the funeral home to address the issue of pricing and ensure that all customers feel informed and supported throughout the process.
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