The location of Kauffman Glass & Mirror, Inc. in Sarasota City has received positive reviews from its customers. They praise the quality of their services, stating that the staff is friendly, knowledgeable, and takes pride in their work. Many customers have had excellent experiences with the company, mentioning that the technicians were efficient, polite, and professional. The company has a good reputation for handling difficult repairs and making custom glass products. The installation of shower doors and glass partitions has been a notable service, with some customers mentioning that it was done correctly the first time. However, there are a few negative reviews that mention some issues with customer service, pricing, and work quality. One customer mentioned a problem with a vendor, which caused a delay in their project. Another customer had a poor experience with the company's customer service, stating that they were unprofessional and got aggressive when things didn't go their way. There was also a complaint about the price of a replacement window, which one customer felt was too high. Additionally, one customer had an issue with the quality of the glass they received, stating that it was poorly cut and had imperfections. Despite these issues, the overall rating of the company remains high, and many customers would highly recommend them for their services. One major issue, however, has been highlighted in a negative review. The reviewer mentions that the company charged them a high price to replace an 11x13 window, stating that it was "inflation". This has raised concerns about the company's pricing policies and whether they are fair to their customers.