The business location appears to be a well-established pet grooming service with a strong reputation. The overall score is 4.2 out of 5, indicating a high level of satisfaction among customers. The quality score is 3.9 out of 5, suggesting that while the business delivers good results, there may be some variability in the quality of service. The pricing score is 5.0 out of 5, indicating that customers feel the prices are reasonable and competitive. The innovativeness score is not available as there is not enough information. The business has a long history of positive customer reviews, with many customers praising the friendly and professional staff, as well as the high-quality service. However, there are some negative reviews that highlight issues with communication and consistency. One customer reported that the business did not respond to a phone call, while another customer was unhappy with the level of service provided. Overall, the business appears to be a solid choice for pet grooming, but may benefit from improving communication and consistency in their services. The issue that stands out is the problem with some staff not being attentive to customers' needs and possibly leading to subpar results.